Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at pixiehookcrochet.store@pixiehookcrochet.store. You will get the return address information from us there.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at pixiehookcrochet.store@pixiehookcrochet.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is proof of your incorrect order, you will be able to return it and we will ship you the correct one.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Within this business, every product is made by hand and takes time. Sometimes they are made to order or already stocked. Regardless, they take time, materials, and money to create. Unless the wrong order was sent out or the item is severely damaged, there will be no refunds or returns.